Xaana Letter to Customers Regarding Business Continuity
Dear Xaana Customers
During this time of unprecedented uncertainty, our thoughts are with you, your families and your businesses in this time. Like many, we at Xaana are concerned about loved ones as we continue to address the needs of our clients. We know how critical it is to keep businesses running in times of crisis. Now more than ever, it is crucial to be close to our customers and partners, even if we can't be with them in-person.
Our hearts are with those who have been affected personally by the outbreak of coronavirus (COVID-19) as well as the many communities around the world that are facing extreme measures in the attempt to slow its spread.
Xaana’s message for Customers
Xaana business, support, and cloud delivery teams have developed and documented Business Continuity Plans to respond to disruptive incidents, such as COVID-19, while safeguarding the health of our employees and minimizing the impact on the delivery of services to you.
Xaana Software and Service operations teams have put the following measures in place for all Xaana’s current projects:
Working Remotely: For the majority of teams, work can be conducted through remote connections, which enables teams to work off-site for most tasks. Developers are working separately and remotely where possible to mitigate the risk of an entire team becoming infected. Employees who must be on-site are applying social distancing and hygiene protocols based on guidance from Clients and local health authorities -Pandemic Task Force.
Xaana's ERP Support – ARK remains active
For Xaana maintenance and support functions, we have business continuity plans in place that are activated on demand. All internal systems, tools, monitors, etc. are designed to allow for remote work. We have already activated these measures worldwide with no disruption in service. Likewise, Xaana consulting services are working from remote locations, pending local guidelines and in consultation with our customers.
Xaana's message to Employees
Xaana is working in tandem with clients and authorities, to coordinate all efforts around the COVID-19 situation and provide guidance to Xaana staff.
Notable actions include but are not limited to:
Asking all employees to work remotely as much as possible, and wherever possible, Xaana office remain open. Initiating split-team options and select staff segregation for business-critical roles/functions. Announcing the cancellation or postponement of physical events planned for March and April, and evaluating which events will be delivered as a virtual experience. Restricting virtually all employee travel.
We realize these are uncertain times as the world navigates this pandemic. Xaana is fully committed to ensuring the health, safety, and well-being of our employees. This is our top priority in order to maintain the business continuity needed to provide the support and service our customers rely on from Xaana.
As this situation evolves, your Xaana account team will proactively reach out if there is additional support we can provide. In the meantime, if you have any further questions about Xaana’s response to COVID-19, please contact us firstname.lastname@example.org
The most current publicly available statement to customers can be found here.
Chief Risk Officer